Privacy Policy

1. About This Policy

Wing Cartel Group respects your privacy and is committed to handling personal information responsibly.

This policy applies to information collected through wingcartel.com.au, by email, by telephone and through enquiries relating to our food, catering, events, business activities and future opportunities.

2. Information We May Collect

We may collect information including:

• Your name and contact details
• Your telephone number and email address
• Information included in an enquiry or correspondence
• Event dates, locations and estimated guest numbers
• Catering preferences and service requirements
• Franchise or business-interest information
• Website usage, browser and device information
• Any other information you voluntarily provide

3. How We Collect Information

We may collect personal information when you contact us, email us, call us, submit an enquiry, interact with our website or communicate with Wing Cartel Group through another authorised channel.

We aim to collect information directly from you whenever practical.

4. How We Use Information

We may use personal information to:

• Respond to enquiries and requests
• Discuss catering or event requirements
• Prepare quotes and confirm service arrangements
• Communicate business and launch information
• Manage future franchise expressions of interest
• Improve our website, services and customer experience
• Maintain business and administrative records
• Comply with applicable legal obligations

5. Disclosure of Information

We do not sell personal information.

We may disclose information to trusted service providers where reasonably necessary to operate the business, communicate with you, provide requested services, host the website, manage email, maintain records or meet legal requirements.

Service providers are only given the information reasonably required to perform their services.

6. Cookies and Website Information

Our website may use cookies or similar technologies to support site functionality, understand website traffic and improve the visitor experience.

You can adjust your browser settings to block or delete cookies, although some website features may not operate correctly as a result.

7. Storage and Security

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

Information may be stored electronically through our website, email, hosting and business systems. No internet transmission or storage system can be guaranteed to be completely secure.

8. Retention

We retain personal information only for as long as it is reasonably required for the purpose for which it was collected, for legitimate business administration or as required by law.

Information that is no longer required may be deleted, destroyed or de-identified where appropriate.

9. Access and Correction

You may contact us to request access to personal information we hold about you or to ask us to correct information that is inaccurate, incomplete or out of date.

We may need to verify your identity before processing a request.

10. Overseas Service Providers

Some website, email, technology or cloud service providers may process or store information outside Australia.

Where relevant, we take reasonable steps to work with reputable providers and protect personal information in accordance with applicable requirements.

11. Privacy Enquiries and Complaints

If you have a question or complaint about how your personal information has been handled, please contact us using the details below.

We will review the matter and aim to respond within a reasonable period.

12. Changes to This Policy

We may update this Privacy Policy when our business, information-handling practices or legal obligations change. The current version will be published on this website with its effective date.